Refund policy

RIGHT OF WITHDRAWAL

Sidip World Srl recognizes the right of withdrawal within 10 days as required by law.
By that date, the customer is required to send written and signed communication by registered letter with return receipt, headed to:
Sidip World srl
Via Vittorio Villa 18
24040 Canonica D'adda, BG
Tel: 02/90989893
E-Mail: info@sidip.com (the subject must indicate "right of withdrawal")

Items must be returned to:

Sidip World srl
Via Vittorio Villa 18
24040 Canonica D'adda, BG
 

The letter must indicate the bank details (name of the bank, name of the agency, ABI code, CAB code, current account number) where the customer wishes to receive credit for the sum incurred for the purchase of the returned goods. This letter can also be sent by fax to 02 90989893 or by e-mail to info@sidip.com
If the consumer has decided to return the goods to Sidip World Srl, he must:
pack the goods correctly in their original packaging, in perfect condition for resale (not ruined, damaged or soiled) and equipped with all its accessories, if any.
insert a copy of the invoice in the packaging (present in the original packaging), in order to allow Sidip World Srl to identify the customer (order number, name, surname and address);
deliver the goods without signs of wear, except those compatible with carrying out a normal test of the item. That is, they must not bear any trace of prolonged use (over a few minutes) exceeding the time necessary for a test and must not be in such a state as not to allow resale.

The only expense that the customer must incur, in order to exercise the right of withdrawal, is the shipping cost of the registered letter and the shipping costs of the courier for sending the goods to our office.
If the returned item does not comply with the provisions of the previous paragraph, the withdrawal will not be effective and therefore the cost of the goods will not be refunded.
In any case, the products are under the responsibility of the customer until they reach our warehouse. For this reason, we ask the customer to pack and ship the returned product with diligence.

Right of withdrawal form

Goods replacement form

Legislative Decree (N ° 206/2005) Right of withdrawal

Art. 64 Exercise of the right of withdrawal
1. For contracts and for remote contract proposals or contracts negotiated away from business premises, the consumer has the right to withdraw without any penalty and without specifying the reason, within ten working days, except as established by article 65, paragraphs 3, 4 and 5.
2. The right of withdrawal is exercised by sending, within the terms provided for in paragraph 1, a written communication to the professional's office by registered letter with acknowledgment of receipt. The communication can be sent, within the same term, also by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours; the registered letter is considered to have been sent in good time if delivered to the accepting post office within the terms provided for by the code or contract, where different. The acknowledgment of receipt is not, however, an essential condition for proving the exercise of the right of withdrawal.
3. If expressly provided for in the offer or in the information concerning the right of withdrawal, the return of the goods received within the term referred to in paragraph 1 is sufficient instead of a specific communication.

Art. 65 Starting dates
1. For contracts or contractual proposals negotiated away from business premises, the deadline for exercising the right of withdrawal referred to in Article 64 starts:
a) from the date of signing of the order note containing the information referred to in article 47 or, in the event that an order note is not prepared, from the date of receipt of the information, for contracts concerning the provision of services or for contracts relating to the supply of goods, if the consumer has been previously shown or illustrated by the professional the product covered by the contract;
b) from the date of receipt of the goods, if later, for contracts relating to the supply of goods, if the purchase was made without the presence of the professional or if a product of a type other than that covered by the contract was shown or illustrated.
2. For distance contracts, the deadline for exercising the right of withdrawal referred to in Article 64 starts:
a) for goods, from the day of their receipt by the consumer where the information obligations referred to in Article 52 have been met or from the day on which the latter have been satisfied, if this occurs after the conclusion of the contract provided that no later than three months from the conclusion itself;
b) for services, from the day of conclusion of the contract or from the day on which the information obligations referred to in Article 52 have been satisfied, if this occurs after the conclusion of the contract provided that no later than three months from the conclusion itself.
3. In the event that the professional has not satisfied, for contracts or contractual proposals negotiated away from business premises, the information obligations referred to in Article 47, or, for distance contracts, the information obligations referred to in articles 52, paragraph 1, letters f) and g), and 53, the deadline for exercising the right of withdrawal is, respectively, sixty or ninety days and runs, for the goods, from the day of their receipt by of the consumer, for services, from the day of the conclusion of the contract.
4. The provisions referred to in paragraph 3 also apply in the event that the professional provides incomplete or incorrect information that does not allow the correct exercise of the right of withdrawal.
5. The parties may agree on wider guarantees towards consumers than those provided for in this article.

Art. 66 Effects of the right of withdrawal
1. Upon receipt by the professional of the communication referred to in Article 64, the parties are released from their respective obligations deriving from the contract or from the contractual proposal, without prejudice to the hypothesis in which the obligations themselves have been or partially executed, the additional obligations referred to in Article 67.

Art. 67 Further obligations of the parties
1. If the goods have been delivered, the consumer is required to return them or make them available to the professional or the person designated by him, according to the procedures and times provided for in the contract. The deadline for returning the goods cannot in any case be less than ten working days from the date of receipt of the goods. For the purposes of the expiry of the term, the goods are considered returned when they are delivered to the accepting post office or to the forwarding agent.
2. For contracts concerning the sale of goods, if there has been delivery of the goods, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. However, it is sufficient that the goods are returned in a normal state of conservation, as they have been kept and possibly used with the use of normal diligence.
3. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract.
4. If the right of withdrawal is exercised by the consumer in accordance with the provisions of this section, the professional is required to reimburse the sums paid by the consumer, including the sums paid as a deposit. The reimbursement must be made free of charge, in the shortest possible time and in any case within thirty days from the date on which the professional became aware of the consumer's exercise of the right of withdrawal. The sums are understood to be reimbursed within the terms if they are actually returned, sent or re-credited with a value not later than the expiry of the term previously indicated.
5. In the event that the payment has been made by means of bills of exchange, if these have not yet been presented for collection, they must be returned. Any clause that provides for limitations on reimbursement to the consumer of the sums paid as a result of exercising the right of withdrawal is void.
6. If the price of a good or a service, subject to a contract referred to in this title, is fully or partially covered by a credit granted to the consumer, by the professional or by third parties on the basis of an agreement between them and the professional , the credit agreement is considered terminated by law, without any penalty, in the event that the consumer exercises the right of withdrawal in accordance with the provisions of this article. The professional is obliged to communicate to the third party granting the credit that the consumer has exercised the right of withdrawal. Any sums paid by the third party who granted the credit for payment of the good or service up to the moment in which he is aware of the exercise of the right of withdrawal by the consumer are reimbursed to the third party by the professional, without any penalty, without prejudice to the payment of accrued legal interest.
 info@sidip.com